At BabaModern, we care about our customers' satisfaction with their purchasing experience. This Return and Exchange Policy applies to orders placed through babamodern.com.
Every customer placing an order is responsible for reviewing product descriptions, measurements, color options, material information, personalization fields, and delivery terms before completing the purchase.
1. Right of Withdrawal
For standard products that are not custom-made and are suitable for resale, the consumer may exercise their right of withdrawal without giving any reason within 14 days from the date of receiving the product.
To exercise the right of withdrawal, the request must be submitted in writing to info@babamodern.com within the 14-day period.
The email must include the following information:
- Order number
- Name and surname of the person who placed the order
- Product to be returned
- Clear statement of the return request
- If any, photos showing the condition of the product
Upon receipt of the withdrawal notification, the customer will be informed about the return process and shipping method.
Standard products must be unused, undamaged, and suitable for resale. Situations arising from the consumer's reasonable examination of the product solely to determine its nature, characteristics, and functioning are evaluated within the scope of applicable consumer legislation.
2. Custom-made and bespoke products
Products manufactured according to the customer's personal preferences such as chosen name, text, date, size, color, image, design, frame combination, or similar, are considered custom-made products.
For products prepared according to the customer's special requests or personal needs, which cannot reasonably be resold to another customer, the right of withdrawal may not apply, subject to statutory rights regarding defects and damages. The exception for the right of withdrawal for custom-made products is separately regulated in the legislation.
Returns or exchanges are not possible for custom-made products for the following reasons:
- Incorrect name, word, date, or text entered by the customer
- Incorrect size, model, color, or option chosen
- Change of mind after order confirmation
- Desire to change personalization preference after the product has been prepared
- Reasonable color differences between screen and physical product
- Natural texture or material properties specified in the product description
- Small differences resulting from craftsmanship or production method that do not affect the product's use
The customer's legal rights are reserved in case of a manufacturing defect, incorrect personalization, incorrect product shipment, or damaged delivery caused by BabaModern.
3. Damaged, defective or incorrect products
If the product is delivered damaged, defective, or different from the order, the customer must contact info@babamodern.com as soon as possible after delivery.
The following visuals should be sent for a quick review of the request:
- Photo showing the entire product
- Close-up photo of the damaged or faulty area
- Outer packaging of the product
- Shipping label
- Photo of the damage to the packaging
- Order number
If, as a result of the investigation, it is determined that the error originated from BabaModern or the shipping process, the appropriate option from resending, exchanging, repairing the product, price reduction, or refund will be applied.
The customer's statutory rights regarding defective goods cannot be limited by this policy.
4. Shipping damage
If the packaging is crushed, torn, wet, broken, or opened during delivery, it is recommended that the customer have a damage report prepared by the cargo officer if possible.
The absence of a damage report does not automatically nullify the customer's legal rights; however, it facilitates the determination that the damage occurred during transport.
The product and packaging should not be discarded until the inspection is complete.
5. Non-returnable products
Subject to legal rights, the following products may be excluded from return acceptance:
- Custom-made products
- Products manufactured to special dimensions
- Products used, assembled, or damaged by the customer
- Products sent with missing parts or accessories
- Products damaged by incorrect use by the customer
- Products that have lost their suitability for resale
- Products whose protective packaging has been opened and are not suitable for return due to hygiene or health reasons
- Digitally delivered products whose performance has begun
- Gift cards
- Products explicitly marked as "final sale," excluding statutory defect rights
6. Color, size and appearance differences
Color, brightness, and display settings of phone, tablet, and computer screens may vary. Therefore, reasonable tonal differences may occur between the physical product and the colors seen on the screen.
Product measurements may have small tolerances that do not affect the intended use, as a natural result of manufacturing and craftsmanship. Reasonable color or size differences alone are not considered defects.
The customer's legal rights are reserved if the product differs significantly from the qualities specified in the product description.
7. Exchange procedures
Exchange requests for standard products are evaluated based on stock availability.
The product requested for exchange must be:
- Unused,
- Undamaged,
- Complete,
- Suitable for resale
It must be.
For custom-made products, exchanges are not made due to customer-induced selection or spelling errors. In case of an error caused by BabaModern, the product may be re-prepared free of charge or another suitable solution may be offered.
8. Return shipment
Products should not be sent without obtaining written return approval from BabaModern.
Unauthorized, freight collect, or returns contrary to the specified shipping method may not be accepted. However, this provision does not nullify the consumer's rights arising from mandatory legislation.
The product to be returned must be packaged in a way that prevents damage during transport. If possible, the product should be sent with its original packaging, accessories, and invoice.
In cases where the right of withdrawal is applicable, who is responsible for the return shipping fee is determined according to the delivery and return conditions announced before the order and the applicable legislation. The consumer cannot be held responsible for the return cost in returns made through the contracted carrier specified by the seller in the pre-information.
9. Refunds
After the returned product reaches us, its condition is examined.
If the return is accepted, the refund will be made to the payment method used in the order, to the extent possible. Due to the processing times of the bank or payment institution, it may take additional time for the amount to reflect in the account.
In transactions where the right of withdrawal is exercised, refunds are made within the periods stipulated in the legislation and without additional cost to the consumer.
BabaModern may offer shopping credit, discount codes, or re-production options in good faith in cases where the customer does not have a legal right. These practices are evaluated separately for each order and do not imply that the same practice will be applied in the future.
10. Order cancellation
Order cancellation requests should be sent to info@babamodern.com.
Standard products can be canceled before they are shipped. For custom-made products, cancellation may not be accepted after the design, printing, cutting, framing, packaging, or production process has begun.
Sending an order cancellation request via email does not mean that the cancellation is automatically processed. Cancellation is completed when it is confirmed in writing by BabaModern.
11. Contact
For return, exchange, damage and cancellation requests:
Email: info@babamodern.com
Brand: BabaModern
Website: babamodern.com